Frequently Asked Questions
How Do I Arrange a Tour?
This is easy! We always recommend making a booking to avoid disappointment. Booking can be made on this website, over the phone, or at your nearest Gliding Tour Location. Once this is done, all you need to do is show up with booking reference.
Contact the Segway Gliding Tour branch direct 7 days a week:
Elgin Valley (eco-discovery)
Telephone: +27 (0) 861 025 327 (weekdays from 8am to 5pm only).
· When are the tours?
Tours run throughout the day everyday and vary in times. Please contact your Segway Gliding Tour to find out details or select book now for more information on the tour times. Even though tours are run every day, all year, scheduling your slot in advance is highly recommended.
· Can we arrange to do a customized Sunrise, Sunset, Night, or Full moon tour?
These “special tours” need to be booked in advanced. For pricing or more information, please email firstname.lastname@example.org
· What is learning to ride like?
It will be among the fastest activities you've ever learned. Within minutes of first stepping on a Segway, you will have a basic feel for its intuitive operation. We'll teach you how to ride before the tour. With proper training and some practice, better riding ability will soon develop. A guide will be with your group the entire time.
· Is there an age or height requirement?
There is no height requirement, but each tour that we offer has an individual age limit. Most tours have an age limit of 10 years, but many of our off-road routes require that riders are at least 12 or 13 years of age.
· Are there any physical requirements?
Riders should weigh between approximately 45 and 117 kilograms. Since you are going to be on your feet during our tours, you must be able to comfortably remain on them for no less than two hours and capable of continuously making minor shifts from front to back and side to side, with knees that can bend slightly.
· Can I fall while riding a Segway?
Yes. While the Segway balances for you, it is still under your control and relies on you to control its direction and speed. You must practice your skills and know the limitations of your riding ability and the Segway. As with any moving device, you must ride with care and always as an observant operator to avoid hazards and collisions with obstacles and be aware of your surroundings and the terrain.
· May I buy a Segway tour as a gift?
Yes. A Segway tour makes an excellent gift for all occasions! It can be completed over the phone in just minutes and you can print the gift card at your location immediately. The gift has a 6 month expiration date and additional riders, who may later decide to join, can usually be accommodated.
· What if we need to cancel or reschedule?
There is no cost to cancel or reschedule a tour, but please keep us informed of any changes in your plans, so you don't prevent others from riding, and that we don't go to unnecessary measures to accommodate you.
Please note that cancelations and rescheduling cannot be done within three days of the booked time unless it is due to the weather (in which we will contact you).
· Why doesn't the Segway fall over?
Five gyroscopes, two tilt sensors, and an array of electronics make adjustments 100 times a second. The Segway remains balanced electronically--you do not have to self-balance from front to back, even over rough or uneven terrain. This is remarkably intuitive and usually easy to learn for anyone. Feels like magic, but it is technology in action. The only way you could even begin to fully appreciate the wonder of the Segway is to try it for yourself.
· Who makes the Segway?
Segway, Inc. of New Hampshire, where it is manufactured. It was invented by Dean Kamen and Segway® is a registered trademark of Segway, Inc. in the United States and in other countries. It first became widely available in March 2003. Developed at a cost of $100 million over 10 years, and further developed for another several years following its initial release, the Segway is an amazing creation!
· What are the benefits of taking a Segway Authorized Tour?
Tour operators have the latest Segway product information and training.
Tours follow Segway recommended safety guidelines promoting a smooth and safe experience.
Smaller guide-to-glider ratio enables more personal attention.
Tours are pedestrian-friendly and conform to all local and international regulations.